Frequently Asked Questions


General

Who can use Fox Mums?

Fox Mums is a community for ALL mums. Originally, the idea came about as a way to make life easier for single mums. As the idea developed further, we knew that all mums would be able to benefit from the support provided here. Fox Mums is now an even stronger community, made up of a diverse group of women who are empowering each other.
As a member, you can use the advanced search function to search for mums by postcode, school or childcare centre, age and gender of children, mums with a current WWCC, or single parent status.

Can Dads use Fox Mums?

Fox Mums is an all women community. The group is about providing a safe and understanding place where women can support each other. That said, mums who are partnered with a male significant other are more than welcome to join the site and use the services, and dads in these families can enjoy the benefits of a happier household as well.
If you would like to see the community open to include dads as members too, drop us a line and tell us why here.

Is it free to join Fox Mums?

Yes. Joining Fox Mums is absolutely free, and you even get 100 free credits to spend on sign up! That way you can get a feel for the community and find out if it’s something that works for you. We are sure it will!
Once you’re a member you’ll have the chance to book babysitting services. You can purchase credits to pay for these at a fraction of the market price.

Fox Mums is about empowering mums. Shouldn't the services be free?

Fox Mums uses a virtual currency which works just like real money, but only inside the Fox Mums community. We’ve set it up so that for as little as the cost of a coffee, you can get quality babysitting instead of paying out the big bucks to get an hour or two of babysitting the conventional way.
Putting a payment structure in place means that everyone is accountable and treats the service just as you would a real job. Mums who offer babysitting services get ‘paid’ for showing up on time and providing a great service. Mums who use the site to book a babysitter can rest assured they will receive a reliable service that they will want to use again.

Sign up

I haven't received an email with a verification code?

If you signed up and are still waiting to receive an email with a verification code to complete your registration, don’t panic. Sometimes this type of email gets marked as spam; check your junk mail folder. If it’s not there, send us an email at info@foxmums.com.au or call Sharon at 0407798361. We’ll resend the email or provide you with a verification code via sms.

Search

I couldn't find any members in my area?

If you couldn’t find any members in your area, don’t worry! The Fox Mums community is growing fast and it won’t be long before there are more members in your area.

In the meantime, start by inviting your friends to join. You can give them your individual promo code (visible on the Edit Account page of your profile), and you’ll get 50 bonus credits when they join!

Safety/Security

How can I be sure the community is safe?

When choosing a babysitter on Fox Mums, you should exercise the same caution you would hiring a babysitter anywhere else. We recommend meeting up ahead of time so that you can get to know each other and find out if you’re a good fit.
If you like, you can use the advanced search function to find mums who have a current WWCC. Or, you can invite your friends to join. That way you and your friends can enjoy the benefit of shared babysitting as well as racking up credits to spend in the community or accumulate for shopping vouchers and other Fox Mums rewards!

Is my payment information secure?

Yes. Fox Mums uses PayPal to provide a secure environment for the authorisation of credit card and charge card transactions.

Fox Mums does not collect, store or transmit members’ credit card information or data. When a member makes an online purchase via the Fox Mums website they are redirected to PayPal’s secure banking website for payment processing and interaction.

Benefits/Rewards

What are the benefits of being a Fox Mums member?

The Fox Mums community exists to help meet the needs of today’s mums. Just some of the benefits of being a member include:

– Being a member of a diverse and supportive community

– Access to a strong network of mums who you’re bound to find you have lots in common with

– A simple and practical solution for mothers who need a little extra help every now and then, and let’s face it, that’s most of us!

– Really affordable babysitting!

– Lots of rewards and perks just for being a member

What are Fox Mums rewards?

Part of the Fox Mums mandate to support and empower mums is to continually give back to members.
Your account will automatically keep track of your Fox Mums credits, and allow you to exchange them for rewards in the form of gift vouchers.
All of your Fox Mums credit turnover adds up to rewards for you. This means that whether you buy your credits on the Fox Mums site, ‘earn’ them through offering babysitting, or ‘spend’ them in exchange for babysitting, we’ll keep track of all your incoming and outgoing credits and you’ll get rewarded just for being an active Fox Mums member.

Example rewards

As a Fox Mums member, you’ll be entitled to a range of rewards, usually in the form of online gift vouchers.
Your total credit points as an active member all add up and translate into rewards for you.
Total credit points include:

– credits purchased on the Fox Mums site

– credits ‘earned’ through offering babysitting

– bonus credits awarded for inviting your friends AND EVEN

– credits ‘spent’ on babysitting

You’ll be able to choose from a variety of offerings including vouchers for mega shopping centres like Westfield and Melbourne’s Chadstone, iTunes, Toys “R” us, Woolworths, Masters, and Harvey Norman, to name just a few!
You’ll be able to decide if/when you redeem rewards, so whether you choose to regularly claim smaller rewards or accumulate points to claim a few really big rewards, the possibilities are endless.

Working With Children Checks

What is a Working With Children Check?

The Working with Children Check (WWCC) is conducted by the Department of Justice and helps protect children from physical and sexual harm. The scheme aims to prevent those who pose a risk to children from working or volunteering with them.
On the Fox Mums site, you can search for members who have a current WWCC. When browsing members’ profiles you’ll also be able to see who has a WWCC and factor this in when choosing a babysitter for your kids.
You can apply for a WWCC online (see useful links below). If you have a WWCC, you can upload this to your profile. Once it has been verified by admin, your status as a WWCC holder will be visible on the site.

Do I need a Working With Children Check to join Fox Mums?

No. You are not required to have a Working With Children Check (WWCC) to join Fox Mums. We’ve found though that mums who have a current WWCC are more likely to be selected for babysitting. These mums are more active members, accumulate points faster, and get to claim more rewards than mums who don’t have a WWCC.
So while it’s not required, we definitely recommend getting your WWCC so that you can reap the full benefits of being a Fox Mums member.

How can I get a Working With Children Check?

You can apply for a Working With Children Check (WWCC) by submitting an application online together with the relevant fee. The form takes 20-40 minutes to complete, and the fee is approximately $100AUD (this varies slightly depending on which State you are applying for).
While this is some initial outlay, in the long run it is well worth it when you consider the savings to you and your family through using the Fox Mums system.

Links to apply for a WWCC:

VIC
http://www.workingwithchildren.vic.gov.au
NSW
www.kids.nsw.gov.au/Working-with-children
NT
www.workingwithchildren.nt.gov.au
WA
www.checkwwc.wa.gov.au
ACT
www.ors.act.gov.au
SA
www.families.sa.gov.au/pages/protectingchildren/CSEHome/

Dispute resolution/General support

How can I resolve a dispute?

We encourage our members to communicate with each other when there’s a problem with an agreement. If you’ve already attempted to contact the member but were unable to resolve the problem, you can open a case by sending us an email at info@foxmums.com.au

Where can I get support?

If you require assistance in setting up/managing your account, you can email us at info@foxmums.com.au, or call Sharon at 0407798361. We’ll work with you to resolve any issues as painlessly as possible!

Where can I leave feedback on the Fox Mums site/system?

Fox Mums is your community, and we want it to go on getting better and better. Let us know if there’s something you think we could be doing better.

Email: info@foxmums.com.au or call Sharon directly: 0407798361

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